“It was a cold and stormy morning in February 2006.  I arrived safely during a winter storm north of Tweed at Mr. Huettlin’s log home only to find out that there was major water damage to the interior and exterior of the home.  I was referred by my brother to Malcolm Brothers.  Within approximately 1 hour Don Murray arrived (the drive is 45 minutes in good weather) and cared for everything from that moment on.  The repair work took over 9 months to complete with many sub trades, specialty items, and the insurance company.  Don cared for every last detail as if it were his own home.  We would not hesitate to recommend Malcolm Brothers to anyone in future.  The home is beautiful and looks as good as new.”

Kim A. Egan

“We could not believe the professionalism, kindness and quick response to our claim. Malcolm Brothers makes you feel like family, and treats you as one of their own. They made our difficult time truly easier to deal with. We would not have anyone else in our home!” 

Brad & Beth Abbott

“Within recent months, Picton United Church was the victim of major vandalism. Our immediate response was to contact our insurance agent, Frank Wright, who immediately contacted Malcolm Brothers. The response from Malcolm Brothers was extremely fast. Within hours, the damage was surveyed, a course of action charted and clean-up began. The clean up process was fast, thorough and professional in every way. The church sanctuary hadn’t looked better in a long time, thanks to the fast response of the Malcolm Brothers team. We have absolutely no hesitation in endorsing Malcolm Brothers’ work and reputation.”  

Rev. Dr. Hal Wilson

“We have used Malcolm Brothers both in our home and our business. Both were stressful situations, but Malcolm Brothers responded quickly and helped put us at ease. In our business, where we had to stay in operation, they worked efficiently and discretely, and kept things neat. The staff was friendly and knowledgeable and got the job done.”

Andrea DiRocco-Supryka, Owner, One to One Fitness and Health Centre

“It is always a pleasure to work with Malcolm Brothers. We know we can count on Malcolm Brothers to meet our high standards of customer care and personal service, and to share our values of community involvement and dedication.”

Ross McDougall, President, McDougall Insurance & Financial

“Our company has a long-standing relationship with Malcolm Brothers. We know that if there is a problem, Malcolm Brothers is there to rectify it. We know they will act quickly, and treat our clients with care and compassion. We place a strong trust in Malcolm Brothers, and we count on their professionalism.”

Frank Wright, Owner/Operator, Williamson Insurance

“Pilot Insurance has employed Malcolm Brothers Ltd. to serve our customers for over 40 years. They have performed professionally and efficiently in restorative repairs for our policyholders and also exhibited genuine concern and feeling for their delicate situation. We at Pilot are proud to have Malcolm Brothers as a Premiere Vendor for our service area.”

Steve Gurnsey  C.I.P., Branch Manager (Belleville), Pilot Insurance

“As both a Broker and a customer, it is my privilege to speak about the professional, courteous service provided by Malcolm Brothers Insurance Restoration.  Having referred many of our clients over several years to Malcolm Brothers, we have always been very pleased with their handling of claims presented to them. I myself have made use of their expertise involving water problems with my own home. Quick response, damage control and proper repairs are results that my clients and I can attest to. The proof is in the doing and Malcolm Brothers have surely proven themselves to us!” 

Barry Van Zoeren, Vanreewyk Insurance Brokers

Claims response is critical to our business as Insurance Brokers. I like being able to contact someone I know locally in the event of an Emergency and have the assurance that our client will  have immediate and efficient response whether day or night. “-We have always been able to depend on Malcolm Brothers for their professionalism and quality of service for our customers.”

Norma Hitchlock  President, Marsh Insurance Limited

As both independent owner’s of local businesses, Malcolm Brothers & Sidney Inn Carpet One have had a long relationship in looking after the needs of clients when disaster strikes their homes, be it water, smoke, fire, etc..  Our priority has always been “Customer Satisfaction First”.  I personally went through a massive water damage in my home and my family was treated with the upmost respect & wonderful service from all staff from the initial cleanup to final repairs.  It is my pleasure to be associated with Malcolm Brothers and highly recommend their services.

Greg Johnson, Sidney Inn Carpet One

I have been doing business with Malcolm Brothers for over 20 years. Their experienced staff have received many compliments on their quality workmanship. Their estimators are knowledgeable and keep you advised as to the status of the repairs. I recommend the company.

Ted McBride, CIP, CFEI, Senior Claims Adjuster

We would like you to know how pleased we were with the prompt action and professional work that was done by all the employees of Malcolm Brothers I would highly recommend them.  Everything they have completed was to our satisfaction:  firstly packing all our belongings (as we were vacationing in Florida at the time that our house was completely flooded), everything was well packed nothing broken or damaged, the drywalling, painting, trim work, everything was done to perfection.  Best of all was their cooperation, friendliness and professionalism.

Bill and Pat Clayton

I will never forget the day my house caught fire.  I stood on the front lawn in shock, wondering what in the world I was going to do.  Luckily for me,  I called Jim Malcolm and he was at my side in minutes.  When the fire department was finished putting out the fire the crew from Malcolm Brothers took over from there boarding up the windows and secured the house until the next day when the horrible job of searching through the debris began.  I hated the thought of strangers going through all of my belongings, even though mostly everything was either burned or damaged beyond saving.  The staff at Malcolm Brothers handled my things with respect, compassion and care, and I soon was made to feel that I was in good hands.  All through the restoration, the staff and crew were there for me.  They never once tired of explaining and re-explaining the process to me.  I was kept informed, always consulted and my wants and needs were heard and acted on.  Their professional and knowledgeable staff were always ready to advise me and help me to make the decisions I needed to make through a very difficult time.  They worked quickly and efficiently and I was in my new home on the very date they promised I would be.  Without Malcolm Brothers, Idon’t know how I would have gotten through the whole ordeal.  I didn’t just get my home back, I got a whole new circle of  friends in the Management, staff and crew.

Brenda Jackson-Semple